Do Supervisor Training Courses Make a Difference?
Leadership, as a skill, is already taught to children once they go to school but often at a basic level. This is the reason why a lack of leadership training in many companies is inexcusable. This issue also affects bigger companies as well. People frequently assume a higher position without any preparation. It is as though by promoting them, their new position already comes with the skills necessary to succeed.
With the lack of a supervisor training course, people grope on what to do. They look back to past supervisors in search of role models. Sometimes it is fortunate if the supervisor was good but it can also backfire if the supervisor was bad. In either way, it is crucial that some kind of training is available to them even those who have ideal role models. Below are some justifications for conducting a supervisor training course in your company.
Your company can avoid litigation.
The phrase "vicarious liability" puts blame on a company for what its supervisors wrongly said or did, or any inappropriate interactions they had with other stakeholders. You do not want your supervisors to have their own interpretation of the words documentation, harassment, or discrimination. Enlighten your supervisors of the behaviors and policies that will spare them from any legal complaints. Your effort can save you a lot of time and money long term.
Your company can boost its productivity.
Putting a well trained supervisor in place can only lead to employee productivity. You will have a smooth running operation if your supervisor is knowledgeable about the processes including communication. The training should include how to accomplish assignments, do coaching, listen actively and completely, extend praise, break bad news, and perform employee feedback. All employees will appreciate these attributes.
Your company can improve its employee retention rate.
Many resigned employees will tell you that they do not like the person they are working for that is why they quit. A high employee turnover may be an indication of the employees' lack of respect and trust for the supervisor. Employees need to feel that they can open up to their superiors about work concerns without fear of reprisals. They want to see that their viewpoints matter and they are not scoffed at by their supervisor for giving their opinion.
It is a fact of life that not everyone is naturally likable. Some people need to be trained and coached so they can develop their interpersonal skills. Supervisors routinely get promoted for their technical aptitude without taking into account if they have the personality for the position. This is unacceptable. Supervisors should not only have the hard skills but also be equipped with soft skills through training. Visit http://en.wikipedia.org/wiki/Supervisor to read more about this.